In collaboration with the website navetteurs.be, and in order to allow a maximum number of train customers to express theirselves, this website proposes you to fill an investigation of satisfaction, which is very similar to the the survey that is organised every three months by SNCB/NMBS.

Investigation of satisfaction for the period from January to March 2024 This survey is completely independent of SNCB/NMBS ! Personal data (not communicated) : Name: E-mail: Usual journey: Give a rating (on 10) for the following criteria : General satisfaction : rate 10 / 10 9 / 10 8 / 10 7 / 10 6 / 10 5 / 10 4 / 10 3 / 10 2 / 10 1 / 10 0 / 10 Reception and service in the stations : rate 10 / 10 9 / 10 8 / 10 7 / 10 6 / 10 5 / 10 4 / 10 3 / 10 2 / 10 1 / 10 0 / 10 Comfort in the trains : rate 10 / 10 9 / 10 8 / 10 7 / 10 6 / 10 5 / 10 4 / 10 3 / 10 2 / 10 1 / 10 0 / 10 Cleanliness in the trains : rate 10 / 10 9 / 10 8 / 10 7 / 10 6 / 10 5 / 10 4 / 10 3 / 10 2 / 10 1 / 10 0 / 10 Security : rate 10 / 10 9 / 10 8 / 10 7 / 10 6 / 10 5 / 10 4 / 10 3 / 10 2 / 10 1 / 10 0 / 10 Frequency of the trains : rate 10 / 10 9 / 10 8 / 10 7 / 10 6 / 10 5 / 10 4 / 10 3 / 10 2 / 10 1 / 10 0 / 10 Punctuality of the trains : rate 10 / 10 9 / 10 8 / 10 7 / 10 6 / 10 5 / 10 4 / 10 3 / 10 2 / 10 1 / 10 0 / 10 Respect of connections : rate 10 / 10 9 / 10 8 / 10 7 / 10 6 / 10 5 / 10 4 / 10 3 / 10 2 / 10 1 / 10 0 / 10 Information in the trains : rate 10 / 10 9 / 10 8 / 10 7 / 10 6 / 10 5 / 10 4 / 10 3 / 10 2 / 10 1 / 10 0 / 10 Personnel in the trains : rate 10 / 10 9 / 10 8 / 10 7 / 10 6 / 10 5 / 10 4 / 10 3 / 10 2 / 10 1 / 10 0 / 10 Personnel in the stations : rate 10 / 10 9 / 10 8 / 10 7 / 10 6 / 10 5 / 10 4 / 10 3 / 10 2 / 10 1 / 10 0 / 10 Information in the stations : rate 10 / 10 9 / 10 8 / 10 7 / 10 6 / 10 5 / 10 4 / 10 3 / 10 2 / 10 1 / 10 0 / 10 Price : rate 10 / 10 9 / 10 8 / 10 7 / 10 6 / 10 5 / 10 4 / 10 3 / 10 2 / 10 1 / 10 0 / 10

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