Back to the home pageYou can contact the Belgian Railways on the Internet, by phone or by mail.

On the Internet

The Belgian Railways have got a website, available at

On the official website, there is a feedback page where you can contact the right service at the Belgian Railways Company by filling online forms : travel formulas, prices, timetables, excursions, complaints, aridisc ...
This usually takes a long time before having a reply. If you need a quick answer, a best solution is to contact SNCB/NMBS by phone, e.g. via the call center.

By phone

For any information , you can call the Belgian Railways Hotline (CINTEV) in French or in Dutch, by dialing the following phne number :
02 528 28 28

This number is competent for any information about your journey by train, in Belgium or abroad ( est compétent pour toutes les informations concernant votre voyage en train, en Belgique ou vers l'étranger (timetables, fares, travel formulas, ...).

For domestic traffic, you can also contact the information office of the nearest station. (see the phone numbers).
This number also gives the opportunity to book TGV, Thalys and Eurostar tickets.

It is also possible to book your ticket on the Internet (official website), if you do it at least two days before your departure.
For Thalys passengers, there is a specific information central : 070 66 77 88

Lost items

The items that are found in trains and stations are sent to the central depot in Brussels-Midi/Zuid. You can contact this depot by dialing the phone numbers 02 224 55 91.

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By mail

You can send a written mail for any advice, suggestion, complaint concerning the train service (in domestic traffic) to the following address :
SNCB - Direction Voyageurs
Service central clientèle - VG.042 - section 27
Rue de France, 56
B-1060 Bruxelles

Documentation center

The Belgian Railways have got a documentation center with many technical and historical documents. It is located near Brussels-Midi/Zuid station, and you can visit it (on appointment) from 9 am till 4 pm. 

Documentation center
SG.123 section 80-1
Rue de France 85
B-1060 Bruxelles

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Other transportation companies

Company Phone number Website
STIB / MIVB 0900 10 310 see the website
TEC 081 32 27 11 see the website
De Lijn 02 526 28 28 see the website
Brussels Airport 02 753 42 00 see the website
HoverSpeed 059 55 99 11 see the website

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How to contact me

I'm of course at your disposal for answering your questions or receiving your advice (in English, Dutch or French) :

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This page is maintained by David De Neef.
visitors on this page since 18th March 1998.